Celebrating the end of labor arbitrage.
Since the typical outsourcing contracts are based on labor arbitrage, we
intend to provide highly skilled people able to utilize sophisticated
technologies and provide high-value solutions at unbeatable pricing.
Customer Driven
Delivering on the value and problem statement of the customer. Third box thinking: understanding what drives the customer of the customers.
Insight Driven
Supporting our clients’ analysis and data teams to make most of the data so we can collect insights and bring value to their customers.
Industry Driven
Providing industry-specific expertise and solutions that capture the technology evolution and digitalization that impact customer-related industries.
Digital BPO
Are you reinventing BPO with Digital Operations? We can partner with your in your digitalization journey to a true customer-centric insights driven service organization.
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Finance and Human Services
We will reduce costs, cut processing times, deliver insight and optimize operations across your financial, administrative and human resources operations.
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Enterprise Clients
Global Tech Services
Global Remote & Support
Highly responsive, user-focused Service Desk Services with well-trained agents, best practices, and industry-leading technology keeps users productive.
Our clients benefit from our technology independence, our nearshore talent and expertise, and our partner network.
We are uniquely positioned to offer onshore quality at offshore pricing.
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Customer Experience
We can help you to identify, design, optimize, and transform your customer experience into a competitive differentiator; Utilizing Intelligent Design, Artificial Intelligence, and Automation: smart processes accompanied with intelligent digital assistants.
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OUR STORY
Built by entrepreneurs with decades of experience running large operations for some of the biggest corporates today. We support the digital transformation journey of our clients from ideation to delivery.
FMA-BPO OVERVIEW
We provide:
- Business Outsourcing Services classical and digital.
- Service Desks and Service Centers.
- Digital Finance Accounting and HR Services (Payroll and Hire to Retire)
DELIVERY CENTERS
Prishtina
+383 44 261 842
Tirana
+355 685 670067
Boeblingen
+49 152 22 52 7975
360° Support
Applying 360° view to help your customers to grow and while doing so growing also your business.
Global Coverage
Out of our delivery center in Prishtina and Tirana, we can provide follow-the-sun services all over the world. Being in Europe allows us to reach every capital city of the world.
Ambidextrous
Providing rock-solid solutions fulfilling hardest regulatory requirements, while delivering innovations and change capabilities at accelerated speed.
Strategic Location
Sitting in Prishtina and Tirana enables us to provide onshore quality at offshore pricing.
High-End Technology
Delivering custom-made cloud applications developed using agile methods and DevOps capabilities down to managing first and second level support in applications management.
World-Class Support
We deliver multi-language support for your business process services and IT outsourcing services, “following-the-sun”, meeting all your relevant SLAs, and improving your customer-experience and NPS.
